Privacy Policy

Last updated: 7 July 2026

This Privacy Policy explains how Melbourne Finest Label collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

Melbourne Finest Label respects your privacy and is committed to handling your personal information carefully, transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where applicable.

If you have any questions about this Privacy Policy, you can contact us at:

Melbourne Finest Label
Email: info@melbournefinestlabel.com
Business address: Melbourne, Australia

1. Personal Information We Collect

We may collect personal information that you provide to us directly when you place an order, create an account, subscribe to our emails, contact our customer support team, or interact with our website.

This may include:

  • Your full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment-related information
  • Customer service messages and enquiries
  • IP address, browser type, device information and website usage data
  • Cookie and tracking information
  • Marketing preferences, where applicable

We do not store your full credit card details on our own servers. Payments are processed securely through our third-party payment providers.

2. How We Use Your Personal Information

We collect and use your personal information for purposes including:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates and tracking information
  • Delivering your order through our delivery partners, including Australia Post where applicable
  • Providing customer service and responding to your enquiries
  • Managing returns, refunds, exchanges and order-related requests
  • Processing payments securely
  • Preventing fraud, misuse, chargebacks and unauthorised transactions
  • Improving our website, products, services and customer experience
  • Sending marketing emails, offers or updates where you have subscribed or where permitted by law
  • Complying with legal, tax, accounting and business record obligations

3. Payment Information

We may offer a range of secure payment options, including:

  • Credit card
  • Debit card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other secure payment methods made available at checkout

All payments are processed by secure third-party payment providers. Melbourne Finest Label does not store your full payment card details on its own systems.

4. Sharing Your Personal Information

We only share your personal information where it is necessary to operate our store, fulfil your order, provide our services, comply with legal obligations, or protect our business.

Your information may be shared with:

  • Payment providers, including PayPal and other checkout providers
  • Shipping and delivery partners, including Australia Post where applicable
  • International and local fulfilment partners or suppliers involved in processing your order
  • Customer service platforms and email providers
  • Website hosting, analytics and technology providers
  • Marketing and advertising platforms, where permitted and in line with your preferences
  • Fraud prevention, security and chargeback management providers
  • Professional advisers, regulators or authorities where required by law

We do not sell your personal information to third parties.

5. International Fulfilment and Cross-Border Disclosure

Some orders may be processed or fulfilled by international suppliers, warehouses or logistics partners. This means that your personal information, such as your name, address, phone number and order details, may be shared with trusted partners outside Australia where necessary to process, pack and deliver your order.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure your information is handled securely and only used for the purpose of fulfilling your order or providing our services.

6. Marketing Communications

If you subscribe to our email list, make a purchase, or otherwise provide permission where required, we may send you marketing emails about new arrivals, offers, promotions, back-in-stock updates or store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@melbournefinestlabel.com.

We will not send you marketing messages where you have opted out.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyse traffic, remember your preferences, personalise your shopping experience and support marketing or advertising activities.

Cookies may collect information such as your IP address, device type, browser type, pages visited, items viewed, cart activity and interactions with our website.

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.

For more details, please refer to our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure checkout technology, SSL encryption, restricted access to customer data, trusted third-party platforms and internal security practices.

However, no method of online transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal and accounting obligations, resolve disputes and maintain business records.

Certain order, transaction and tax-related records may be kept for the period required by applicable laws.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

10. Accessing and Correcting Your Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us at info@melbournefinestlabel.com.

We may need to verify your identity before processing your request.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information where legally possible
  • Withdraw marketing consent
  • Opt out of marketing communications
  • Ask questions or raise concerns about how your information is handled
  • Make a privacy complaint

We will respond to privacy-related requests within a reasonable timeframe.

12. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can review and resolve your concern.

Email: info@melbournefinestlabel.com

Please include your name, contact details and a clear description of your privacy concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which is the Australian privacy regulator.

13. Third-Party Websites

Our website may contain links to third-party websites, apps or services. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, payment methods, fulfilment processes or website features.

The latest version will always be published on our website with the updated date shown at the top of this page.

15. Contact Us

For questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Melbourne Finest Label
Email: info@melbournefinestlabel.com
Business address: Melbourne, Australia