Exchanges and Returns

Last updated: 11 July 2026

At Melbourne Finest Label, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. Below, we clearly explain our exchanges and returns policy. We are happy to think along with you — if you are unsure, please always contact us first at info@melbournefinestlabel.com.

1. How We Work

Melbourne Finest Label works according to a direct-from-supplier model. To reduce unnecessary storage, waste and overproduction, we do not keep large amounts of stock ourselves. Items that are not held in stock may be shipped directly from our supplier, located in China. This means that approved returns may also need to be sent to the return address of our supplier in China.

2. Return Period and Registration

You can register a return within 14 days after receiving the item by contacting us at info@melbournefinestlabel.com.

You can only register a return after you have physically received the item.

Always include your order number and a valid reason for the return when registering your request.

After approval, you will receive the correct return address and further return instructions from us by email.

3. Return Conditions

A valid reason for the return is always required.

Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.

Trying on an item is allowed, but wearing or using the item is not.

Discounted sale items cannot be returned without a valid reason.

Deliberately ordering multiple sizes with the intention of returning part of the order is not allowed.

Certain items are excluded from returns for hygiene reasons, such as underwear, swimwear and jewellery, unless unopened, unused and in their original packaging.

4. Return Costs and Process

Return costs are the responsibility of the customer, including international shipping costs and any customs fees where applicable.

The item must be returned to the return address provided by us after your return request has been approved.

The customer is responsible for shipping, costs and tracking of the return shipment.

We always recommend using a shipping method with track and trace. Without proof of shipment and delivery, we may not be able to process the return.

5. Customer-Friendly Alternative Solution

Because international returns can be expensive and time-consuming, we are happy to look for a suitable alternative solution together with you, such as a partial refund, discount or another suitable option agreed by email. Please always contact us first at info@melbournefinestlabel.com before sending anything back.

6. Defective, Incorrect or Damaged Item

If something is not right with your order — for example if you received a defective, incorrect or damaged item — please send us an email within 14 days after receiving the item. Include clear photos and a description of the issue. Without photos and a clear description, we may not be able to properly assess your complaint. With this information, we will look for a suitable solution as quickly as possible.

7. Refunds

A refund can only be issued after the returned item has been received and approved at the correct return address. After approval, we will refund the purchase amount within 14 days using the original payment method. Original shipping costs are not refunded.

8. Cancellations

Cancelling an order after it has been placed is not always possible once the order has entered processing. A refund or chargeback cannot be opened before the item has arrived and the request has been assessed according to our policy. If you have a question or issue with your order, please contact us first at info@melbournefinestlabel.com so we can assist you properly.

9. Liability

We are not responsible for lost parcels if the tracking information shows that the item has been delivered to the address provided by the customer.

An incorrectly entered address is the responsibility of the customer.

Address errors must be reported within 24 hours after placing the order by contacting us at info@melbournefinestlabel.com.

10. Contact

For questions about exchanges, returns or your order, you can contact us at:

Melbourne Finest Label
Melbourne, Australia
info@melbournefinestlabel.com