Order and Delivery

Order and Delivery

Last updated: 11 July 2026

We aim to deliver your order as quickly and correctly as possible. Below you will find all information about our order and delivery policy.

  1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

  1. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays or due to customs procedures.

  1. Shipping Method and Origin

To reduce waste and lower CO₂ emissions, we ship directly from our supplier in China. Because of this, customs fees may apply depending on the country of delivery. Our shipping partners are Australia Post and other trusted delivery partners where applicable.

  1. Shipping Costs

Shipping costs are shown at checkout and depend on the weight, destination and selected shipping method.

  1. Tracking — Customer Responsibility

The customer is responsible for monitoring the tracking code via our website and the link provided by email.

The customer is responsible for checking whether the parcel is delivered to their home address or redirected to a collection point, and for collecting it there if necessary.

If delivery takes longer than expected or if there is an issue, please always email info@melbournefinestlabel.com first instead of directly opening a chargeback or refund.

  1. Shipping Responsibility

If the tracking information shows that the parcel has been delivered, responsibility lies with the customer.

Please check your address carefully; address errors must be reported within 24 hours after placing the order via info@melbournefinestlabel.com.